Live Webinar
How To Grow Clinic Revenue and Create a 5-Star Culture
Tuesday, June 9, 2026 at 11 a.m. PT
The patient experience and your bottom line rise and fall together. And both are shaped by the hundreds of small decisions your team makes every day — attendance in the morning huddle, policy adherence, whether a walk-in gets squeezed in or turned away. They’re the choices that determine whether patients come back. For rural facilities with a limited patient pool, every patient counts.
In this live webinar, Brian Lee, CSP, HoF will share a formula to identify your growth potential followed by a step-by-step process to intentionally grow revenue with culture transformation. The strategies don’t require a big-city budget or complete overhaul — just a plan and willingness to change.
You’ll learn how to:
- Set a realistic growth goal for your facility that connects revenue to serving more patients
- Instill engagement and ownership that creates accountability at every level
- Empower frontline staff with a license to please so your facility is a first choice, not a last resort
Meet The Speaker
Brian Lee, CSP, HoF
Brian Lee, CSP, HoF is one of North America's leading experts in the field of healthcare patient satisfaction, and is the author of eight books, including Satisfaction Guaranteed, Rural Hospital Renaissance, Skillful Physician Communication, and Keep Your Nurses and Healthcare Professionals for Life. Brian Lee founded Custom Learning Systems Group in 1984 and in 2000, the annual HealthCare Service Excellence Conference, now in its 23rd year. Brian has been awarded the designation of CSP Certified Speaking Professional, by the National Speakers Association and was recently inducted into the Speakers' Hall of Fame.