On-Demand Webinar
Building a Culture of Quality Improvement & Compliance
Recorded on Tuesday, May 13
Small changes, big impact. At American Family Care, one quality improvement reaches 4.7 million patients every year.
Progress occurs when everyday actions add up to better patient care and stronger compliance. But with resistance to change, staffing challenges, and competing priorities, keeping that momentum going can be tough.
In this on-demand webinar, Jessica Higginbotham, Vice President of Clinical Services at American Family Care and winner of the 2025 Urgent Care Association Quality Improvement Award, shares real-world strategies for fostering a culture of quality improvement. Learn how leadership, process standardization, and automation can strengthen compliance efforts and create lasting improvements across your organization.
What you’ll learn:
✓ How to empower staff at every level to take ownership of quality improvement
✓ The power of explaining the why behind initiatives to gain buy-in
✓ The role of automation in maintaining consistency and reducing administrative burden
Meet The Speaker
Jessica Higginbotham
Vice President of Clinical Services, American Family Care
Jessica joined AFC in 2019 and currently serves as the Vice President of Pharmacy Services. In her role, Jessica provides clinical pharmacy services as well as manages the U-Save Pharmacy Chain, which is comprised of 10 retail pharmacies located throughout Alabama.
Prior to AFC, Jessica practiced as an emergency medicine clinical pharmacist at Brooke Army Medical Center (BAMC), as an inpatient cardiology clinical pharmacist at Metropolitan Methodist Hospital in San Antonio, as an ambulatory care clinical pharmacist at Lapointe Health Clinic at Fort Campbell (KY), and community pharmacist at Blanchfield Army Hospital at Fort Campbell (KY).
Jessica is Board Certified in both Geriatrics and Cardiology. She was awarded the Mel Liter Clinical Pharmacy Award by the U.S. Army Medical Department which recognizes excellence in the practice of Clinical Pharmacy and pharmaceutical care.