Building a Culture of Quality Improvement & Compliance

About this Webinar

Small changes, big impact. At American Family Care, one quality improvement reaches 4.7 million patients every year.

Progress occurs when everyday actions add up to better patient care and stronger compliance. But with resistance to change, staffing challenges, and competing priorities, keeping that momentum going can be tough.

In this on-demand webinar, Jessica Higginbotham, Vice President of Clinical Services at American Family Care and winner of the 2025 Urgent Care Association Quality Improvement Award, shares real-world strategies for fostering a culture of quality improvement. Learn how leadership, process standardization, and automation can strengthen compliance efforts and create lasting improvements across your organization.

Watch the webinar recording now to learn:

• How to empower staff at every level to take ownership of quality improvement
• The power of explaining the why behind initiatives to gain buy-in
• The role of automation in maintaining consistency and reducing administrative burden